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Awaiting Order Arrival

How do I pay via Bank Transfer (IBFT)?

Select "Direct bank transfer" as Payment Option at checkout. Our bank details will be displayed immediately after you click "Place Order". Once paid, please WhatsApp your Order ID and payment transfer receipt to 03170263996 to move your order from on-hold to confirmed.

We also accept wallet payments such as Easypaisa, JazzCash, NayaPay, and SadaPay upon customer request. Please contact us on WhatsApp to arrange wallet payment options.

When will I receive my order?
  • Within Karachi: Same-working-day delivery (applicable for orders placed before 4:00 PM) for selected areas; 2 to 4 working days for others
  • Outside Karachi (Small/Medium): 2 to 7 working days for COD; 2 to 4 working days for online payments
  • Outside Karachi (Heavy/Large): 2 to 10 working days for COD; 2 to 6 working days for online payments

*Delays may occur due to situations beyond our control
**Timeline applicable only for confirmed orders

Which courier service do you use?

Deliveries within Karachi are handled by our dedicated riders or via our partner, Leopards Courier depending on the area. All orders outside Karachi are shipped via courier.

How can I track my order?

Tracking IDs are automatically emailed once dispatched and manually shared via WhatsApp. You can track your parcel at techarc.pk/track/ or leopardscourier.com. Please allow 24 hours after dispatch for the status to update.

Why was my order cancelled?

Orders are typically cancelled for the following reasons:

  1. Verification: We could not verify your COD order via our automated confirmation call.
  2. Availability: The item is currently out of stock or the listed price is void.
  3. Requirements: Specific requests in your order notes could not be fulfilled.

We always aim to contact and inform our customers before any cancellation is made.

How do I cancel or return a product?

You can cancel via your Account Dashboard or by contacting us. For returns, please review our policy at techarc.pk/return-criteria/.

How do I claim warranty for a product?

To initiate a warranty claim, please read the instructions and submit your request at techarc.pk/claim-warranty/.

Do you sell used or outdated products?

We only sell the products listed on our website. Please use the search bar to find specific items and check their current availability and specifications.

How can I contact you?

Call/WhatsApp: 03170263996
Email: sales@techarc.pk
Retail Store: GE-46/47, Ground Floor, Techno City, I. I. Chundrigarh Road, New Chali, Karachi, Pakistan

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.