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What is your Returns policy?
At Techarc.pk, we emphasise convenience. That’s why we offer a 7 Days Change of Mind Returns Policy.
Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product/s, to cancel an order by returning the product/s, undamaged, unopened in any manner, together with all packing materials and documentation to TechArc
If you wish to return your purchase, please follow the instructions below within 7 days to organise the return of your product and receive either store credit or refund of the purchase price of your product (excluding initial delivery & handling fees).
Change of Mind Returns
We will only accept products for a change of mind return that are still FACTORY SEALED. Any product that has already been opened (including removing shrinkwrap or labels being broken) can not be returned under any circumstance as a Change of Mind. This can include items where you have purchased an item and found it did not fit/suit your requirements. This may not apply in the event you were explicitly told or led to believe a product would be suitable by a Tech Arc Team Member or our website.
Wrongly Described
Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product/s, to cancel an order by returning the product/s, undamaged, unopened in any manner, together with all packing materials and documentation to TechArc
Dead on Arrival
If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact our Customer Service team who will discuss your particular concerns and work with you to resolve the issue. This may mean the product needs to be returned with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. For items that are large and bulky (for example, gaming chairs)
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