At Tech Arc, we stand behind the quality of our products, and your satisfaction is our priority. We’re committed to ensuring your purchase is safe, reliable, and backed by our dedicated support. If anything isn’t right, we’ll do our best to make it right—fairly and efficiently.
To qualify for a refund, return, or warranty claim, you must:
✅ Report the Issue & Return the Product
Notify us of the fault and return the item (in-store, via courier, or by post).
Share your preferred solution (refund, replacement, or repair). Note: Your request will be assessed based on the issue.
✅ Provide Proof of Purchase
A valid invoice or order confirmation is required.
✅ Stop Using & Safeguard the Product
Discontinue use to prevent further damage.
Keep the product intact and in good condition for inspection—do not dispose of it.
✅ Confirm the Issue is Covered
The fault must not be caused by misuse, unauthorized modifications, or abnormal usage (per the manufacturer’s warranty).
⚠ Important Notes:
Manufacturer policies apply, and they may reject claims that don’t meet their terms.
For smoother processing, we recommend recording a video of the product before sending it to us (via WhatsApp or email).
Replaced items inherit the original warranty’s remaining period (e.g., 5 months left on a 10-month warranty).
We’d love to say “yes” to every request, but claims may be declined if:
You changed your mind (e.g., found a cheaper option, unwanted gift, or no longer need the item).
The fault resulted from improper use, unauthorized alterations, external factors, or failure to follow manufacturer guidelines.
Warranty claims typically take 15–25 working days (subject to the manufacturer’s assessment).
For further assistance, contact our support team during business hours. We’re committed to resolving your concerns fairly and efficiently!
📞 Call: 03170263996
📍 Visit: GE-46/47, Ground Floor, Techno City, I. I. Chundrigarh Road, Karachi, Pakistan
Your trust means everything to us. Shop with confidence at Tech Arc!
Before submitting a warranty claim, ensure you meet all eligibility criteria. For a smooth process, fill out the form completely and attach proof of purchase.
Important Note:
Unboxing Video Required: To avoid disputes, record a clear video while receiving and unboxing the product. This helps verify any damage or missing items upon delivery.
No Change of Mind for Opened Items: Once a product’s packaging is opened, returns or refunds for change of mind are not accepted.
Tech Arc reserves the right to modify, update, or change any policies, terms, conditions, or rules—including but not limited to Return, Warranty, Shipping, and Terms of Service—at any time without prior notice.
Any changes will be effective immediately upon posting on our website. Your continued use of our services or placement of orders constitutes acceptance of the updated terms.
For the latest policy versions, always refer to our website: www.techarc.pk
Last Updated: 14/7/2025
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Tech Arc offers monitors, casings, graphics cards, and custom PC builds within your budget.
