Request Warranty

Warranty Policy

How can I be eligible for Refund, Return, Warranty Claim & or Consumer Guarantee Claim?
To be eligible for a refund, return, warranty claim or consumer guarantee claim consumers must meet the following requirements:

• Report the details of the fault and take the goods back to TechArc(or return them by post or courier);
• State what remedy you would like. Techarc.pk does not guarantee that the remedy you request will be granted;
• Provide proof of purchase when returning the goods;
• Stop using the faulty item;
• Ensure reasonable care is taken while the goods are in your possession.
• Be sure that you did not cause the fault ie. fault was not caused by the product being used in an abnormal or non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void;
• The product must not be disposed of, lost or destroyed. In other words, we need to be able to prove that the product has failed; and
• Techarc.pk recommends that you carefully review the details of the manufacturer’s warranty (if such a warranty applies) and ensure that you comply with the terms and conditions of the manufacturer’s warranty.

The coverage period of the warranty claimed item will be same as the previous item(For e.g) A product with 10 months warranty is replaced after 5 months, the new product/replacement will be in 5 months warranty coverage.

Rejection of a return, a refund, warranty claim or consumer guarantee claim
TechArc reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:

• Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable (where the consumer has not made any specific intended use of the product known to Techarc.pk), or their circumstances have changed and they no longer require the goods.
• Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform
• Damage the product by making alterations not performed by us.
• Damage the product where the damage is caused by any factors beyond our control.

Warranty Claim usually takes 15-20 Working Days Depending Upon the manufacturer.